What is emotional intelligence?

Emotional Intelligence (EQ) is a measure of our ability to understand ourselves and each other. Without it we're much less able to function as leaders, managers, communicators or - frankly - simply as people.

Imagine the person who never remembers their partner's birthday. Or the manager who tells, rather than asks. Or the leader who assumes everyone thinks the same way they do. Think of emotional intelligence as the scientific version of the old adage

…before you criticise someone, walk a mile in their shoes

Emotional Intelligence in the workplace

Our experience is that the vast majority of conflicts at work aren't down to malice, or deliberately difficult people - but instead they're caused by simple mis-understandings of how other people think. We all tend to subconsciously assume that everyone thinks and feels the same way we do. It's natural. It's normal. The fact is however, that we're all different. Wouldn't the world be horrible if we were all the same?

Developing emotional intelligence means we can see things from other people's points of view; we know how to approach them to get the best out of them; how best to use their skills; how best to work with them.

We use a wide range of tools and techniques for this training. In particular we draw upon the MBTI tool (though not necessarily with formal questionnaires) as well as other approaches such as Gardner's Multiple Intelligences.

Who's using emotional intelligence?

Many of the users of our training have been teams undergoing some form of change or stress - perhaps newly formed or perhaps needing to 'up their game' and work together better. To ask about it for your staff email your emotional intelligence training question.